Our Guarantee & Warranty - Cardinal Air Duct Woodland Hills

The Cardinal Air Duct Woodland Hills Guarantee

Our guarantee is simple to say and harder to walk away from: if the work isn’t done right, we come back and do it right. That covers every air duct cleaning, HVAC cleaning, and dryer vent cleaning we perform in Woodland Hills. You get a written price before a single tool comes off the truck, a written guarantee on every repair we make, and a full 365 days to tell us something isn’t right. If it isn’t, we return at no charge and correct it. No fine print about which jobs qualify. No voicemail runaround. Just a straight answer from a live person, any hour you call.

Call (559) 295-5878

What’s Covered

Every job we book in Woodland Hills falls under the same set of commitments. Here’s what that looks like line by line.

• Workmanship. If any part of the cleaning or repair we performed fails within 365 days, we return and correct it at no charge. That’s the 365-Day Done Right Promise, and it applies to every booking without exception.
• Parts handling. When a repair requires new components, that repair carries a written guarantee. If the repair fails, you get a free second visit to make it right.
• Cleanup. We run containment with Abatement Technologies equipment so the debris we pull from your ducts doesn’t end up on your furniture, and we leave the work area the way we found it. If we miss something, you tell us and we fix it.
• On-time arrival. You receive a live arrival window you can track through The Relay Standard. No four-hour waiting blocks where you wonder if anyone is actually coming.
• Honest pricing. The price we hand you before work starts is the price you pay. It does not change at the door. Ever.
• Equipment. We run Rotobrush rotary brush systems, Nikro HEPA-rated vacuums, and Abatement Technologies containment units. These are professional-grade tools, not truck-mounted shop-vac setups, and they show up on every job.
• People. Our technicians are background-checked and arrive in uniform. Before they ring the bell, you’ll know their name.

Our Satisfaction Promise

If you’re not satisfied with the work, you call us and a live person picks up. No navigating a phone tree. You explain what’s wrong. We schedule a return visit and we make it right. The 365-Day Done Right Promise is the longest-standing satisfaction window in the trade, and it covers every job we do in Woodland Hills, not a select list of services. Omar Haddad, the owner, is part of the Relay Home Co. family, which has operated since 2005, and the standard behind that name is straightforward: a written price before work begins, a written guarantee on every repair, and a free second visit if any repair fails. If you paid for cleaner air and you’re not breathing cleaner air, we haven’t finished the job. It really is that simple.

What does “make it right” actually look like? Usually it starts with a phone call where we listen first. Then we send a technician back out, re-inspect the system, identify what wasn’t resolved the first time, and correct it. You don’t pay for that second trip. You don’t pay for a diagnostic fee. The guarantee is the product as much as the cleaning itself. And because every job includes before-and-after photo documentation through The Relay Standard, there’s a record of exactly what we found and what we left behind. That photo proof matters when a homeowner wants to verify the work was actually done.

Licensed & Insured Backing

Licensing and insurance are the quiet part of the guarantee. They mean a real company with real accountability stands behind the work, not a guy with a ladder and a hope. We’re licensed and insured for every job we perform in Woodland Hills, from a single dryer vent in an apartment to a full duct system in a two-story home. Insurance protects your property while we’re working in it. Licensing means the work is performed to the standards the state expects. Together they back the paperwork you receive with something stronger than a promise: legal and financial accountability. When you combine that with the 365-Day Done Right Promise, the written pricing, and a live person answering the phone, you get a guarantee with teeth. If the work isn’t right, we come back. And there’s a real company behind that sentence.

How the Guarantee Works in Practice

Here’s the sequence, from first call to final invoice, so you know exactly what “booked in a tap” looks like with a guarantee attached.

• You call (559) 295-5878. A live person answers, 24/7. You describe the issue and schedule a visit.
• You get a live arrival window. Through The Relay Standard, you can track your technician’s arrival time in real time on your phone.
• You get a written price. Before any work starts, a written price is placed in your hands. It does not change at the door.
• The work is performed. Rotobrush brushes agitate the debris. Nikro HEPA vacuums extract it under negative pressure, meaning the loosened material goes straight into the vacuum, not back into your living room. Abatement Technologies containment keeps the area clean.
• You get photo proof. Before-and-after images document exactly what was cleaned and what it looked like when we finished.
• You pay by link. A digital invoice arrives on your phone, payable with a tap. No paper checks, no “the card machine is in the truck” runaround.
• For 365 days, you’re covered. If anything we touched isn’t right, we return and correct it at no charge.

What We Won’t Do

The guarantee is also defined by what it doesn’t include. We won’t quote a low teaser price and then pad the invoice once the van is in your driveway in Woodland Hills. We won’t charge per vent and make you do math to figure out what the job actually costs. We won’t send a technician whose name you don’t know until they’re standing in your doorway. We won’t skip the containment step to save time and leave a layer of dust on your dining table. We won’t dodge your call at day 364 because the guarantee window is about to close. The 365-Day Done Right Promise means what it says, and the way we avoid ever having to lean on it heavily is simple: we do the job correctly the first time, with the right equipment, and we document every step.

A Word on Duct Cleaning and Safety

Duct systems in Woodland Hills homes vary enormously, from newer construction near Warner Center to mid-century homes in the flats south of Ventura Boulevard. Some systems are straightforward. Others have bends, transitions, and access points that were never designed with cleaning in mind. When a system presents a genuine safety concern, such as a dryer vent packed with lint far enough to be a fire hazard, we will tell you plainly. Dryer vent cleaning is not a cosmetic service, it’s a fire-prevention measure, and we approach it that way. If we find something our equipment can’t safely reach, we’ll say so and recommend the correct next step rather than pretending a partial job is a full one. Honesty about what we can and can’t do is part of the guarantee too.

Frequently Asked Questions